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Zumiez Return Policy

All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties). For any order, shipping costs are final and non-refundable as they cover the cost of getting the item to you. As such, if an item is returned within the other policies, from an order that was shipped, the refund would include the price of the product, after tax, without the shipping.

AFTER 30 DAYS:

All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.


AFTER 90 DAYS:

After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.


No Receipt:

Any returns without a receipt or proof of purchase may be refused or a gift certificate can be issued for current retail or lowest promotional price.


NO RETURNS OR EXCHANGES ON CLEARANCE ITEMS:

Clearance items may be customer returns, discontinued inventory, not include original packaging or not be in its originally manufactured condition including being shop worn or have minor blemishes, stains, or small holes. In some instances, these items are repackaged by Zumiez. Clearance items can be identified by prices ending in 0.96, 0.97 or 0.98.


In all instances, all sales are final on clearance items and are not eligible for return or exchange.


Ways to Receive Your Refund:

All refunds are processed to the original form of payment. Check below for specific circumstances:

  • ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
  • CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
  • PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
  • GIFT CARD refunds greater than $10 can only be refunded by gift card.
  • IN STORE PURCHASES mailed to the returns stores can only be refunded by gift card. If you would like credit in the original form of payment, please bring your return to a Zumiez store.


Last Updated: January 2023