Canada
Exchanges & Returns
Visiting your local store is the FAST and FREE way to process your return or exchange.
Make sure to sign up for The Zumiez Stash with a valid phone number when purchasing. If you're signed up, we hold on to all your receipts digitally, so there's no worries about finding them later.
Still want to ship it back to us? Due to delays, it may take us a bit longer to process returns that are shipped back to us. Thank you for your patience!
Check out our Return Policy for more details.
OR
Mail Your Items Back to Us
Looking for a product exchange? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through Zumiez.ca and let us worry about the exchange afterwards!
After ordering your new item, follow the steps below and we will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.
Step 1: Pack up your undesired items
Any unmarked box will do - you can even use the package your items originally came in!
Step 2: Fill out the exchanges and returns form
Please choose the form for your closest return center. Make sure to include the completed form within your box!
Western Canada form Central Canada form Eastern Canada form
Step 3: Purchase postage and mail your items
Use the mailing label from the bottom of the returns/exchanges form to send your box to your closest return center. If you'd rather write the mailing adress yourself, here are the adresses of the 3 return centers:
Western Canada
Zumiez at Coquitlam Centre
ATTN: Returns
2929 Barnet Highway STE 21232
Coquitlam, BC, CA V3B 5R5
Central Canada
Zumiez at West Edmonton Mall
ATTN: Returns
8882-170th St. STE 1163
Edmonton, AB, CA T5T 4M2
Eastern Canada
Zumiez at Vaughan Mills
ATTN: Returns
1 Bass Pro Mills Drive STE 431A
Vaughan, ON, CA L4K 5W4
Step 4: Check your email for confirmation that your return has been processed
Zumiez will process your return and email you when it's complete.
Questions? The Zumiez Customer Care Team is here to help.
Visiting your local store is the FAST and FREE way to process your return or exchange.
Make sure to sign up for The Zumiez Stash with a valid phone number when purchasing. If you're signed up, we hold on to all your receipts digitally, so there's no worries about finding them later.
All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).
After 30 Days from date of purchase::
- Gift card credit for the full purchase price on the receipt.
All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
After 90 Days from date of purchase:
- Gift card credit for current retail or lowest promotional price.
No Receipt:
- Any returns without a receipt or proof of purchase may be refused, or a gift certificate can be issued for current retail or lowest promotional price.
NO RETURNS OR EXCHANGES ON CLEARANCE ITEMS (Items with price ending in 0.97 or 0.98):
- All sales are final on clearance items and they are not eligible for return or exchange.
Ways to Receive Your Refund:
- All refunds are processed to the original form of payment. Check below for specific circumstances:
- ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
- CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
- PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
- GIFT CARD refunds greater than $10 can only be refunded by gift card.
- IN STORE PURCHASES mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
Warranties vary from brand to brand and are not guaranteed to cover international orders. If you have any questions or concerns regarding a suspected defect, we're happy to help. Email Email [email protected] or call 1-844-357-2424 to reach our Customer Care Team.
All products made by Mervin have a one year warranty against manufacturer’s defects from the date of purchase from a Mervin Authorized Dealer. Further, this warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse by riding things other than snow, impacts due to your steering problems, cosmetic issues or modifications you made. You must keep your sales receipt when you purchase a Mervin Manufacturing product. This is your proof of purchase and you will need to show this if you need to warranty your product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer (including, without limitation, Craig’s List, eBay, etc.) If you think you may have defective product, you can take it back to the place of purchase or any Authorized Mervin Dealer. The Authorized Mervin Dealer will take a look at the product and help you determine the best course of action. ANY WARRANTIES SENT TO MERVIN MUST BE ACCOMPANIED BY A SALES RECEIPT AND AN RETURN AUTHORIZATION NUMBER.
Over the past year, the EETT™ development team at MARS1 has been working to connect you to your board beyond the standard boot/binding interface. By embedding a super-intelligent Near Field Communication (NFC) chip into the nose of your board, you can now connect your phone to your board for seamless product information, snowboard registration, warranty processing and more. CAPiTA Snowboards warrants the original retail purchaser that the CAPiTA snowboard is free of defects in material or workmanship for a period of two (2) years from the date of purchase. If the CAPiTA snowboard is found to be defective, in the judgment of CAPiTA, in its sole discretion, CAPiTA’s only responsibility and obligation shall be to repair or replace the defective CAPiTA snowboard.
What is covered?
- Top sheet, base or sidewall delamination due to manufacturing defect.
- Structural stress cracking on the top sheet, base, core, sidewall or edge due to a manufacturing defect.
- Misaligned, spinning or stripped inserts. Please be aware that stripped inserts or damage to the insert or base due to improper mounting is not considered a material flaw and is not repairable.
What is NOT covered?
- Damage caused by misuse, abuse, or neglect.
- Damage caused by improper mounting or adjustment of the bindings and or use of solvents, adhesives or LOC-TITE.
- Damage to core by heavy compression or stress.
- Rock or handrail damage and any other impact related damage of any kind renders this warranty null and void. While riding both inbounds and out of bounds terrain at resorts exposed and unexposed obstacles such as rocks, tree stumps, roots, branches and more exist. CAPiTA is not responsible for the potential damage that may occur when riding over these obstacles either purposefully or accidently.
- Damage caused by anything other than defects in material or workmanship.
- Normal wear and tear.
A manufacturing defect would be something like a blemish on a topsheet or a non impact-induced delamination. Impact damage is not categorized as a manufacturing defect. For instance, if you were charging hard one day and accidentally ran the nose of your board into a tree and it snapped, that would be considered as impact damage and would not be covered under warranty as it was not broken due to a defect in its production. If you are unsure if damage done to your board is due to a manufacturing defect feel free to reach out to us at
Arbor Snowboards, Inc. (“Arbor”) warrants the original retail purchaser that the Arbor snowboard is free of defects in material or workmanship for a period of three (3) years from the date of purchase. If the Arbor snowboard is found to be defective, in the judgment of Arbor, in its sole discretion, Arbor’s only responsibility and obligation shall be to repair or replace the defective Arbor snowboard. The Warranty Registration Card should be completed and returned within ten (10) days of the purchase of the Arbor snowboard.
- The warranty applies only to Arbor snowboards purchased from authorized snowboard dealers.
- This warranty is not transferable, and is valid only for the original retail purchaser. All warranty claims must be accompanied by a proof of purchase, which clearly identifies the dealer.
- All products returned to Arbor for warranty inspection must receive prior return authorization, which can be given over the phone. For authorization: call 310.577.1120 or email
[email protected] - Excluded from coverage under this warranty are the following:
- Damage caused by misuse, abuse, or neglect.
- Damage that is impact related, including damage from rocks and other obstacles.
- Damage caused by improper mounting or adjustment of the bindings.
- Damage to the top of the board caused by the bindings or other foreign material.
- Damage caused by use of solvents or thread locking adhesives.
- Minor or cosmetic cracks or chips in the top sheet.
- Normal wear and tear.
- This warranty is void if any modification, change, or alteration has been made to the Arbor snowboard that is not specifically approved in writing by Arbor.
- Repaired or replaced Arbor snowboards are covered for the remainder of the original warranty only.
Rome Snowboards warrants the original retail purchaser that the board is free of defects in material or workmanship for a period of three 3 years (2+1) from the date of purchase.
Usually Accepted for warranty:
- Delamination.
- Problems with Inserts.
- Cracked topsheet (if the woodcore is not broken).
- Split edge from sidewall (if there is no obvious impact on the edge).
Probably Declined for Warranty:
- Any damage on the base due to impact.
- Broken edges due to impact.
- A completely broken board.
- Screws pushed through the base (use of inserts screws that are too long, or used without a washer).
Academy Snowboards offers a 2 year warranty. Academy Snowboard Co, will ONLY warranty a board bought from an AUTHORIZED Academy Dealer with a receipt or proof of purchase. NO EXCEPTION. If you happen to have a defective issue (which is very rare) please contact the Authorized dealer that you bought it at and they will contact us. They will then ship the board back to us so we can review. If we determine it was a manufacturer’s defect we will ship you a replacement board at our cost in less than two weeks. WE DO NOT WARRANTY BOARDS DUE TO IMPACT DAMAGE. Thanks for the support.
PUBLIC Snowboards warrants the original retail purchaser that the PUBLIC snowboard is free of defects in material or workmanship for a period of two (2) years from the date of purchase. If the snowboard is found to be defective, in the judgment, in its sole discretion, PUBLIC’s only responsibility and obligation shall be to repair or replace the defective snowboard.
What is covered?
- Top sheet, base or sidewall delamination due to manufacturing defect.
- Structural stress cracking on the top sheet, base, core, sidewall or edge due to a manufacturing defect.
- Misaligned, spinning or stripped inserts. Please be aware that stripped inserts or damage to the insert or base due to improper mounting is not considered a material flaw and is not repairable.
All Alibi, Aperture, RIPNDIP, Lurking Class, and Broken Promises snowboards have a two year warranty against manufacturer defects. Warranty does not cover any defect caused by impact damage as a result of hitting any man-made or natural objects such as rails, rocks, lift poles, etc. Bring your board and receipt to your nearest Zumiez and if it is deemed defective by our store employee, we will exchange it for you same day if the board is in stock. If not, we will get a new board shipped to the store as soon as we can to get you back on the snow.
Tous les snowboards Alibi, Aperture, RIPNDIP, Lurking Class et Broken Promises sont garantis deux ans contre les défauts de fabrication. La garantie ne couvre pas les défauts causés par un choc contre des objets naturels ou artificiels tels que des rails, des pierres, des poteaux de remontées mécaniques, etc. Apportez votre planche et votre reçu à votre magasin Zumiez le plus proche et si elle est jugée défectueuse par un employé du magasin, nous vous l'échangerons le jour même si la planche est en stock. Si ce n'est pas le cas, nous vous enverrons une nouvelle planche au magasin dès que possible pour vous permettre de retourner sur la neige.
Every board is guaranteed against manufacturer defects for up to one year from the original purchase date from the original purchaser.
Contact with things other than snow (rails, rocks, leaving it outside, etc) will void the warranty as these things inevitably will damage your board and don't fall under our manufacturer's defect guarantee. Impact related issues, damage caused by use of solvents or thread locking adhesives, or minor or cosmetic cracks or chips in the top sheet will not be refunded or replaced and do not fall under the manufacturer's defect guarantee as well.
If you think your snowboard has a manufacturer's defect, please email
RIDE offers a 3 year warranty! RIDE warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, RIDE will use the manufacturing date as the start of the warranty period. Items will be repaired or replaced if, upon inspection at an authorized RIDE Service Center and sent to and agreed upon by a RIDE Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement (Model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
DC Shoes warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.
Dakine products that are suspected to have a manufacturers defect can be brought to any Zumiez store in the country in which they were purchased for evaluation. Please see the text of the warranty below:
Limited Lifetime Warranty: Dakine offers a Limited Lifetime Warranty against manufacturing defects. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Lifetime Warranty covenants which exclude normal wear. Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.
Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. Please register your watch with Nixon and retain your original purchase receipt. Repairs and Replacements under the Nixon warranty are arranged with Nixon.
For more information and to contact Nixon about an issue with a watch, please see //www.nixon.com/us/en/support/warranty-watches.html
Customer Care or your local Zumiez store is happy to help with any suspected defects.
