Exchanges & Returns

All signs point to hectic holiday shipping this year, and we don’t want you to miss out on getting your stuff exchanged or returned in time. To get your return processed quickly, visit your local store! We have extended our return policy so you can exchange or return any holiday purchase made between October 31, 2020 and December 24, 2020 any time prior to January 31, 2021 or up to 30 days after your local store reopens.

Still want to ship it back to us? Due to COVID-19 and carrier delays, it may take us a bit longer to process returns that are shipped back to us. Thank you for your patience!

To see if your store has reopened, click here.

Check out our Return Policy for more details.

OR

Mail Your Items Back to Us

Looking for a product exchange? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through Zumiez.ca and let us worry about the exchange afterwards!

After ordering your new item, follow the steps below and we will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.

Step 1: Pack up your undesired items

Any unmarked box will do - you can even use the package your items originally came in!

Step 2: Fill out the exchanges and returns form

Please choose the form for your closest return center. Make sure to include the completed form within your box!

Western Canada form Central Canada form Eastern Canada form

Step 3: Purchase postage and mail your items

Use the mailing label from the bottom of the returns/exchanges form to send your box to your closest return center. If you'd rather write the mailing adress yourself, here are the adresses of the 3 return centers:

Western Canada
Zumiez at Coquitlam Centre
ATTN: Returns
2929 Barnet Highway STE 21232
Coquitlam, BC, CA V3B 5R5

Central Canada
Zumiez at West Edmonton Mall
ATTN: Returns
8882-170th St. STE 1163
Edmonton, AB, CA T5T 4M2

Eastern Canada
Zumiez at Vaughan Mills
ATTN: Returns
1 Bass Pro Mills Drive STE 431A
Vaughan, ON, CA L4K 5W4

Step 4: Check your email for confirmation that your return has been processed

Zumiez will process your return and email you when it's complete.

Questions? The Zumiez Customer Care Team is here to help.

Zumiez Return Policy

To get your return processed quickly, visit your local store! We have extended our return policy so you can exchange or return any holiday purchase made between October 31, 2020 and December 24, 2020 any time prior to January 31, 2021 or up to 30 days after your local store reopens.

Still want to ship it back to us? Due to COVID-19 and carrier delays, it may take us a bit longer to process returns that are shipped back to us. Thank you for your patience!

  • All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
  • All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
  • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
  • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
  • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
  • Refer to manufacturer warranty for all defective merchandise.
  • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

Refunds are processed to the original form of payment, except in the following circumstances:

  • ATM and Debit card purchases may receive cash refunds in-store only.
  • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
  • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
  • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
  • Gift card refunds greater than $10 can only be refunded by gift card.
How refunds can be received

Refunds are processed to the original form of payment, except in the following circumstances:

  • ATM and Debit card purchases may receive cash refunds in-store only.
  • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
  • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
  • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment you must bring your return to a Zumiez store.
  • Gift card refunds greater than $10 can only be refunded by gift card.
Dakine

Dakine products that are suspected to have a manufacturers defect can be brought to any Zumiez store in the country in which they were purchased for evaluation. Please see the text of the warranty below:

Limited Lifetime Warranty: Dakine offers a Limited Lifetime Warranty against manufacturing defects. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Lifetime Warranty covenants which exclude normal wear. Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.

Nixon

Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. Please register your watch with Nixon and retain your original purchase receipt. Repairs and Replacements under the Nixon warranty are arranged with Nixon.

For more information and to contact Nixon about an issue with a watch, please see //www.nixon.com/us/en/support/warranty-watches.html

Other Brands

Customer Care or your local Zumiez store is happy to help with any suspected defects.