Our tracking site is currently experiencing some technical difficulties. Before contacting us, please wait the expected number of business days promised for delivery. If your package has not arrived in the expected amount of business days, please reach out after that time.
Customer Care Hours
Mon-Fri: 6:00am - 5:00pm PST
Sat: 8:00am - 2pm PST
Mailing Address
Zumiez, Inc
4001 204th ST SW
Lynnwood, WA
98036-6864
Store Feedback
Would you like to provide feedback reguarding one of our store locations?
Please fill out the form below, and include the bulleted information:
- City/State of the store location
- Date & time of your visit
- Description of the situation
- Your phone number
Stash/Account Issues
If you're having issues with your stash account;
Fill out the form below and provide this information:
- Any emails used on the account
- The phone number on the account
- Any error messages you've received
Email us below:
Emails are typically answered in 24-72 hours. Thank you for your patience!
Have another question?
Give us a call at +1 (844) 357-2424
We've got your back! If you didn't find the answers you were looking for in our Help Sections, you can contact us with the information below.
Where is my Order?
Use an order number (received via email) to find the status of your order.
Contact a Store
If you have a question regarding returns, inventory levels, or just would prefer your local Zumiez homies help you out, let's talk! For specific store information, please check out our store locator page.
Contact Customer Care
We're here to help with any questions or concerns - if you're contacting us about an order, please have your order number ready.
Before you call us- we may be able to answer your question!
- Do you see multiple charges from Zumiez on your account? THIS IS NORMAL. Click here: Why are there multiple charges on my account?
- Checkout trouble? Before making multiple attempts, please try clearing your cache and cookies, or try another device.
- Tracking your order? Visit the Track my Order page.
- View the rest of our Help Pages.
Have another question? Call us, or send an email below.
1-844-357-2424
Customer Care Holiday Hours:
Mon-Fri: 6:00am-6:00pm
Sat-Sun: 8:00a-4:00p
Christmas Eve: 6:00a-2:00p
New Years Eve: 6:00a-2:00p
CLOSED:
Thanksgiving Day
Christmas Day
New Years Day
If we're closed on a holiday, you can find some answers to commonly asked questions here: Holiday Closure Help
Customer Care Hours:
Mon-Fri 6:00am-5:00pm PST
Sat 8:00am-2:00pm PST
Closed Sundays
Mailing Address:
Zumiez, Inc.
528 Annance Ct.
Delta, BC V3M 6Y8
Product Return Addresses:
Western Canada
Zumiez at Coquitlam Centre
2929 Barnet Highway STE 1232
Coquitlam, BC, CA V3B 5R5
Central Canada
Zumiez at West Edmonton Mall
8882 -170th St. STE 1163
Edmonton, AB, CA T5T 4M2
Eastern Canada
Zumiez at Vaughan Mills
1 Bass Pro Mills Drive STE 431A
Vaughan, ON, CA L4K 5W4
If you want to provide feedback regarding a visit to one of our physical store locations, please ensure the following details are provided:
- City/Province of store and mall name
- Date/Time of visit
- Details of situation
If you are emailing in to cancel or change your order, please be advised we ship orders very quickly. Once the order has been shipped (sometimes within minutes) there are no changes that can be made to that order. Information on returns can be found here: Returns & Exchanges
Email us below:
Emails are typically answered within 48-72 hours. Thank you for your patience!
Emails are typically answered within 48-72 hours. Thank you for your patience!
Emails sent directly to [email protected] are currently not being received. Please utilize the contact form below. Responses to email sent from [email protected] will also not be received. Thank you for your patience as we work through this issue.