Holiday Closure Help!

We're closed for the holiday, but you may be able to find some answers below! Please also check out the rest of our help pages.

Trouble with partial gift card/credit card payment?

When using a gift card, some customers attempting to cover the remaining balance of an order with a credit card are receiving errors. This usually occurs when the remaining balance on the order is under $10. Sometimes, adjusting this balance will remove errors.

If still experiencing issues, email [email protected] with the subject line, "GC Partial Error," and we will attempt to assist as soon as we are back in office on 12/26/24.

General error messages in the cart?

These can occur for many reasons, but in general some best practices are as follows:

• Ensure your billing information is correct
• Clear cache and cookies on your browser
• Try a different browser, or device
• Reach out to your bank to ensure they are not declining the transaction

Failed transactions may still show a pending authorization, as our website is attempting to reach your bank for funds. If an order is declined, that pending authorization will drop from your account in 2-5 business days.

Shows address as "Incorrect" at checkout?

Our address validation system will pickup any inconsistencies that do not allign with a registered mailing address. Please double check if there are any typos and try again. If the issues persists, please double check the address is correct and proceed with selecting "Use Address As Entered".

Is your bank showing a declined charge once items ship?

It is possible that our payment processor may be delayed in collecting funds, at times. If you are notiifed of a declined charge, but have received a shipping email with tracking information, please be assured that your order is on the way. These funds will be collected, so please be mindful of your account balance.

Why are there multiple charges on my account?

Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.

When you first place your order with Zumiez.com you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order.

When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.

Depending on how your bank processes and displays these transactions, it’s possible both the authorization hold and the actual charges will appear at the same time. Please allow 3-5 business days for your bank to process everything completely. The total of all the individual transactions will not exceed the amount of the original authorization.

Any items purchased from 11/1/24-12/24/24 can be returned until 1/31/25, as long as conditions below are met. All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).

Items returned with a gift receipt can exchange, or receive a gift card, in the amount paid at time of gifter’s purchase. 

Anything purchased after 1/1/25 will fall into our normal Return Policy.

Remember, the fast and free way to return or exchange an item is by visiting your local store. Find the closest Zumiez to you with our Store Locator

How do I make a return or an exchange?
What if I want to mail back my items?

PLEASE BE ADVISED: MAIL IN RETURNS POST HOLIDAY CAN TAKE 3-4 WEEKS TO BE REFUNDED DUE TO VOLUME