How do I find my order number?
Your order number can be located in your order confirmation email (sent as soon as the order was placed) and in the shipment confirmation email if you have received one.
Why was my order shipped in multiple packages?
We ship from many store locations, which means parts of your order can be coming from different places. We will send you an email confirmation for each shipment with details and tracking information.
We will always try to ship from the location closest to you, but sometimes the inventory is only available farther away. This may mean you get some packages in 1-2 days and some take longer (depending on the shipping type).
When can I expect my order to ship?
Generally, orders placed before 12pm Monday-Friday are shipped on the same business day. If there is a delay, it usually means you’ve ordered something that is selling fast and we are working to locate inventory. We will always notify you by email if we are unable to ship your order for any reason.
Packages shipped over the weekend won't get picked up by the carrier until Monday evening.
When will my order arrive?
- 3-10 Business Days
- 2-3 Business Days
- Next Day
- 1 business day if ordered by 1PM local time
Transit time is always measured in business days, and does not include the day of shipment. On the day we ship your order, it will leave our facility in the evening to be sorted by the carrier, and transit time will start the next business day.
Where transit time is quoted as a range, time depends on the delivery locations distance from the location it is shipped from. Your tracking link should be updated with an estimated delivery date 24-48 hours after you receive notification of shipment.
For Northern Territories and Remote Locations: Add 1-5 business days to end of day range. Transit days listed for all shipping options are not guaranteed to Northern Territories and remote locations.
If I choose expedited shipping, when will my order arrive?
|Order before 12PM||Free/Economy (3-10 Business Days)||Express (2-3 Business Days)||Next Day (1 business Day)|
|Sunday||Following Mon to Thurs||Wednesday/Thursday||Tuesday|
|Monday||Following Mon to Thurs||Wednesday/Thursday||Tuesday|
|Tuesday||Following Tues to Fri||Thursday/Friday||Wednesday|
|Wednesday||Following Wed to Mon||Friday/Monday||Thursday|
|Thursday||Following Thurs to Tue||Monday/Tuesday||Friday|
|Friday||Following Fri to Wed||Tuesday/Wednesday||Monday|
|Saturday||Following Mon to Thurs||Wednesday/Thursday||Tuesday|
Please note that all orders are subject to verification and inventory availability. Orders chosen for verification by our fraud prevention team or orders delayed because of low inventory may not be delivered on time. We work hard to prioritize expedited orders and will always do our best to get them out same day.
Expedited shipping can take longer when shipping to Northern Territories and Remote Locations. Add 1-5 Business days to end of the day range.
My tracking information says my package was delivered, but I don’t have it. What do I do?
Sometimes packages can be marked delivered 1-2 business days before it actually arrives at its location. Also, remember to check with family members, neighbors, and apartment mangers. If you still don’t have your package, please contact Customer Care at 1-844-357-2424 and we will be happy to help!
Why are there multiple charges on my account?
When you place your order online your bank places an authorization hold on the total amount of the purchase, however we don’t actually collect those funds until your order ships. When your order ships in multiple packages there is a charge for each shipment. The amount listed to the left for each shipment should match the charges on your account, and the total of all charges should never be more than the original authorization. Please allow 3-5 business days for the bank to process everything completely.