Please enter your Zumiez.ca order number to check the status and track your shipment.
How do I find my order number?
Your order number can be located in your order confirmation email (sent as soon as the order was placed) and
in the shipment confirmation email if you have received one.
Why was my order shipped in multiple packages?
We ship from many store locations, which means parts of your order can be coming from different places. We will send you an email confirmation for each shipment with details and tracking information.
We will always try to ship from the location closest to you, but sometimes the inventory is only available farther away. This may mean you get some packages in 1-2 days and some take longer (depending on the shipping type).
When can I expect my order to ship?
Generally, orders placed before 12pm Monday-Friday are shipped on the same business day. If
there is a delay, it usually means you’ve ordered something that is selling fast and we are working to
locate inventory. We will always notify you by email if we are unable to ship your order for any
Packages shipped over the weekend won't get picked up by the carrier until Monday evening.
When will my order arrive?
5-15 Business Days
2-5 Business Days
1-3 Business Days
Transit time is always measured in business days, and does not include the day of shipment. On the day we
ship your order, it will leave our facility in the evening to be sorted by the carrier, and transit time
will start the next business day.
Where transit time is quoted as a range, time depends on the delivery locations distance from the location
it is shipped from. Your tracking link should be updated with an estimated delivery date 24-48 hours after
you receive notification of shipment.
If I choose expedited shipping, when will my order arrive?
Order before 12PM
Express (2-3 Business Days)
Next Day (1 business Day)
Please note that all orders are subject to verification and inventory availability. Orders chosen for
verification by our fraud prevention team or orders delayed because of low inventory may not be delivered on
time. We work hard to prioritize expedited orders and will always do our best to get them out same day.
My tracking information says my package was delivered, but I don’t have it. What do I do?
Sometimes packages can be marked delivered 1-2 business days before it
actually arrives at its location. Also, remember to check with family members, neighbors, and apartment
mangers. If you still don’t have your package, please contact Customer Care at 844-357-2424 and we will be
happy to help!
Why are there multiple charges on my account?
When you place your order online your bank places an authorization hold on the total amount of the purchase,
however we don’t actually collect those funds until your order ships. When your order ships in multiple
packages there is a charge for each shipment. The amount listed to the left for each shipment should match
the charges on your account, and the total of all charges should never be more than the original
authorization. Please allow 3-5 business days for the bank to process everything completely.