Terms & Conditions of Purchase

Updated October, 2016

These Terms and Conditions of Purchase, the Terms and Conditions of Use of the www.zumiez.ca site (the “Site”) and the Privacy Policy (together, the “Terms of Purchase”) govern any order or purchase you make on the Site. The Terms of Purchase are an agreement between you and Zumiez Canada Holdings Inc. (“Zumiez”).

PLEASE CAREFULLY READ THE FOLLOWING TERMS, THE TERMS AND CONDITIONS OF USE AND THE PRIVACY POLICY WHICH ARE HEREBY INCORPORATED BY REFERENCE. BY INDICATING YOUR AGREEMENT TO BE BOUND BY THESE TERMS OF PURCHASE, YOU ENTER INTO A LEGALLY BINDING AGREEMENT WITH ZUMIEZ AND YOU AGREE TO BE BOUND BY THESE TERMS OF PURCHASE AND BY THE TERMS OF USE AND TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY.

Only residents of Canada who have reached the age of majority in their province or territory of residence may place orders through the Site. Product orders on the Site are available to be shipped within Canada only.

Your order will be deemed to be accepted only if and when Zumiez sends a confirmation of the terms of your order to your email address and will be subject to these Terms of Purchase and the additional terms and conditions included in your order.

Zumiez may limit quantities available for sale and Zumiez reserves the right at any time to reject or correct any order for any reason whatsoever. Unless otherwise indicated, all prices and other amounts are in Canadian dollars.

Delivery is available within Canada only. The delivery date of your purchase depends on the shipping method you have chosen. Our shipping process and options that you may have with regard to shipment, including delivery method, carrier and estimated date of delivery or time for delivery, are described during the purchase process but Zumiez reserves the right to use a substitute carrier for your purchase at any time, at its discretion.

Zumiez accepts Visa, MasterCard, Discover, American Express, JCB, PayPal and Zumiez gift cards for payment on the Site. By submitting your payment by credit card, you authorize Zumiez to charge the applicable card for the total amount of your order and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be accepted and Zumiez will have no obligation to fulfill your order.

Your account is not charged for your purchase until Zumiez ships your order. When your order is placed, Zumiez will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies. When your order is shipped, Zumiez will process the actual charge to your account, also called a “settlement” or “funds capture”. If your order is shipped in multiple packages there will be a separate charge for each package. The total of all charges will not exceed the amount of the original transaction.

Your order may be shipped from multiple locations, and each shipment will be a separate charge to your account, only for the amount of that shipment. Depending on how your bank processes and displays these transactions, it’s possible both the authorization hold and the actual charges will appear at the same time. Please allow 3-5 business days for your bank to process everything completely.

All returns (refunds or exchanges) must be accompanied by the original receipt. All merchandise (including all skate and snowboard related items) must be returned in its original, unused, packaged and resalable condition, except in the case of returns for manufacturer defects. All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt. After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price. All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final. Refer to manufacturer warranty for all defective merchandise.

Refunds are processed to the original form of payment, except in the following circumstances: (i) Credit Card refunds may only be credited to the original credit card, and if the original credit card is not an option, a gift card will be provided; (ii) PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center; and (iii) Gift card refunds greater than $10 can only be refunded by gift card.

Zumiez reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems at any time. Please read the official rules that may accompany each promotion, offer, coupon, discount and/or contest. Promotional offers and discounts do not apply to gift cards, shipping and handling, or taxes. Discounts will appear upon checkout and may or may not be eligible to be combined with any other offers or discounts. Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically stated in offer official rules.

Zumiez has made every effort to display as accurately as possible the colors of the advertised products that appear at the Site. However, the actual colors you see will depend on your monitor. Zumiez cannot guarantee that your monitor will display any color accurately.

If Zumiez discovers that a product’s price, description or specifications are misstated or incorrect, Zumiez will endeavour to correct the error on the Site. If Zumiez makes an error with regard to your order, Zumiez may correct or cancel the order at any time, and/or edit the order to reflect the correction (you will have the right to approve or confirm any increase in price or shipping charges).

OTHER THAN FOR EXPRESS, STATUTORY OR IMPLIED WARRANTIES THAT MAY NOT BE DISCLAIMED OR EXCLUDED UNDER APPLICABLE LAW, PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND.

ZUMIEZ AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO ANY PURCHASE OR ATTEMPTED PURCHASE INCLUDING BUT NOT LIMITED TO LOSS OF DATA, BUSINESS, MARKETS, SAVINGS, INCOME, PROFITS, USE, PRODUCTION, REPUTATION OR GOODWILL, ANTICIPATED OR OTHERWISE, OR ECONOMIC LOSS, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER THEORY OF LAW OR EQUITY).

Zumiez collects, uses and discloses personal information in accordance with its Privacy Policy, available at www.zumiez.ca/help/policies-terms. By accepting these Terms of Purchase, you consent to Zumiez’ collection, use and disclosure of personal information in accordance with this Privacy Policy as it then reads.

(Not applicable to Quebec consumers) These Terms of Purchase and all related matters are governed solely by the laws of the Province of Ontario, without reference to its conflict of laws provisions, and the federal laws of Canada applicable therein. Any dispute will be submitted to the courts of competent jurisdiction in the City of Toronto, Ontario, Canada, and you irrevocably attorn to the jurisdiction of these courts.

Zumiez may assign its rights and obligations under these Terms of Purchase without your consent. These Terms of Purchase enure to the benefit of Zumiez and its successors, assigns and related persons. You may not assign any rights or obligations that you have under these Terms of Purchase. If any provision of these Terms of Purchase is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from these Terms of Purchase and the remaining provisions will continue in full force and effect. No consent or waiver by Zumiez of any breach or default in the performance of obligations under these Terms of Purchase will be construed as a waiver of any other breach or default nor be effective unless in writing and signed by the party granting this waivers. The parties have expressly requested the Terms and Conditions and all documents related thereto to be drafted in English. Les parties ont expressément requis que les présentes modalités et tous les documents y afférant soient rédigés en langue anglaise.

CUSTOMER CARE:
Toll-Free
1-844-357-2424

Email
[email protected]

CUSTOMER SERVICE HOURS

M-F 6:00AM - 7:00PM PST

Sat. 8:00AM - 3:00PM PST

During business hours, emails will be answered within 2-4 hours.

MAILING ADRESS

Zumiez, Inc.

528 Annance Ct.

Delta, BC V3M 6Y8

PRODUCT RETURN ADDRESS

Western Canada

Zumiez at Coquitlam Centre

2929 Barnet Highway STE 21232

Coquitlam, BC, CA V3B 5R5

Central Canada

Zumiez at West Edmonton Mall

8882 -170th St. STE 1163

Edmonton, AB, CA T5T 4M2

Eastern Canada

Zumiez at Vaughan Mills

1 Bass Pro Mills Drive STE 431A

Vaughan, ON, CA L4K 5W4

Last Updated: June 2023