Commonly Asked Questions About Ordering with Zumiez!
How Long Does Zumiez Take to Deliver?
Contiguous U.S. shipments not going to a P.O. Box will arrive in the following windows:
Free/Economy: 4-8 business days
Standard: 3 business days or less
Express: 2 business days or less if ordered by 1pm local time
Next Day Air: 1 business day (does not include weekends or holidays) if ordered by 1pm local time
Please note that all orders are subject to verification and inventory availability. This may delay shipping.
How Do I Track My Order?
You have a few options when checking on the status of your order!
1. Click the "Track My Order" in the email you received from us when your package shipped. Remember, if you ordered multiple items, you may have a few of these emails coming.
2. Go straight to the TRACK MY ORDER page, and type in your order number (found in your confirmation email and your shipping emails).
Also keep in mind, tracking can take up to 48 hours to load information, so check back later if you're not seeing anything right away.
Does Zumiez Refund Lost Packages?
It’s fairly common for a package delivered by some carriers to be marked delivered 1-2 business days before it actually arrives. Remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, you can contact Customer Care, but be advised Zumiez is not responsible for lost or stolen packages, once they are confirmed delivered.