Returns & Exchanges

  • Returning product is easy! Just return your items to any Canada Zumiez store - OR - if you prefer, mail it back to us.

    Return at a Canada Zumiez Store

    Find A Zumiez Store

    - OR -

    Mail It Back To Us

    We have extended our return period. You can now return or exchange any order (online or store purchase) within 30 days after your local store reopens.

    Check out our Return Policy for more details.

    Questions? The Zumiez Customer Care Team is here to help.

  • Dakine

    Dakine products that are suspected to have a manufacturers defect can be brought to any Zumiez store in the country in which they were purchased for evaluation. Please see the text of the warranty below:

    Limited Lifetime Warranty: Dakine offers a Limited Lifetime Warranty against manufacturing defects. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Lifetime Warranty covenants which exclude normal wear. Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.

    Nixon

    Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. Please register your watch with Nixon and retain your original purchase receipt. Repairs and Replacements under the Nixon warranty are arranged with Nixon.

    For more information and to contact Nixon about an issue with a watch, please see //www.nixon.com/us/en/support/warranty-watches.html

    Other Brands

    Customer Care or your local Zumiez store is happy to help with any suspected defects.

  • Zumiez Return Policy

    We have extended our return period. You can now return or exchange any order (online or store purchase) within 30 days after your local store reopens.

    • All returns (refunds or exchanges) must be accompanied by the original receipt.
    • All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
    • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
    • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
    • Refer to manufacturer warranty for all defective merchandise.
    • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card.
    • Gift card refunds greater than $10 can only be refunded by gift card.
    How refunds can be received

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment you must bring your return to a Zumiez store.
    • Gift card refunds greater than $10 can only be refunded by gift card.