Payments & Delivery

  • Why are there multiple charges on my account?

    Your order may be shipped from multiple locations, and each shipment will be a separate charge to your account, only for the amount of that shipment.

    When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.

    When your order is shipped, we will process the actual charge to your account, also called a “settlement” or “funds capture”. If your order is shipped in multiple packages there will be a separate charge for each package. The total of all charges will not exceed the amount of the original transaction.

    Depending on how your bank processes and displays these transactions, it’s possible both the authorization hold and the actual charges will appear at the same time. Please allow 3-5 business days for your bank to process everything completely.

    What payment types does Zumiez accept?

    Zumiez accepts Visa, MasterCard, Discover, American Express, JCB, and PayPal. Additionally, you may choose to reserve your purchase online and visit your local store to pay in cash.

    When will my account be charged?

    Your account is not charged for your purchase until we ship your order.

    When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.

    When your order is shipped, we will process the actual charge to your account, also called a “settlement” or “funds capture”. If your order is shipped in multiple packages there will be a separate charge for each package. The total of all charges will not exceed the amount of the original transaction.

    How is a refund processed?

    A refund is processed differently than a charge to your account and may take 3-5 days to be posted by your bank after it is processed by our team.

    How refunds can be received:

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment you must bring your return to a Zumiez store.
    • Gift card refunds greater than $10 can only be refunded by gift card.
  • When will my order ship?

    You will receive an email with tracking details as soon as your order ships, which we always aim to do the same day. At this time, we are working to ship all orders as quickly as possible, but due to COVID-19 this may be slightly delayed.

    What shipping carrier does Zumiez use?

    Zumiez Canada ships most packages via FedEx or Canada Post, however we may change or add carriers at any time.

    Signatures upon Delivery

    Some packages may require signature upon delivery. This is sometimes at the request of Zumiez and sometimes a decision made by the carrier, and it is always made in order to protect the consumer from theft.

    Shipping to Freight Forwarders

    Some international customers may choose to ship their order to a freight forwarding company in CA. This is an acceptable way to ship your items, however all items marked as delivered to freight forwarding addresses will be considered delivered, and no items may be refunded or reshipped.

    What countries does Zumiez ship to?

    Zumiez.ca ships to the lower 48 US states.

  • Buying a Gift Card

    Gift cards can be purchased in any Zumiez store. Online we offer e-gift cards, which are emailed within 24 hours to the email address of your choice. For more information about purchasing gift cards, go to our gift card page.

    Checking Gift Card balances

    Gift card balances can be checked any time by calling 1-844-357-2424. Any Zumiez location can also provide you with the balance on your card.

    What is an e-Gift Card?

    An e-gift card is delivered to the recipient via their email address, and is available for use at Zumiez.ca and in Zumiez Canada stores. The recipient will simply print out their gift and use it right away!

    More info about e-gift cards:

    • e-gift cards are sent via email immediately upon completion of payment verification. In many cases, this will be within a few hours, and may take up to 24 hours. Please provide accurate billing contact information in order to facilitate the verification process.
    • When you purchase an e- gift card payment is processed as soon as the order information is verified. If you have requested immediate delivery of the gift card an email will be sent within 2 hours of the order being verified.
    • If you have requested delayed arrival of your e gift card, your payment will still be processed right away and the gift email will be sent to the recipient on the morning of the date requested.
    • Gift cards should be treated as cash and protected from loss or theft. Retaining the sales receipt and gift card number will help if the card is missing or damaged. Please contact Customer Care with the information and we will do everything we can to replace the card. We can only replace the value remaining at the time the loss is reported and sales information is provided.
    An e-Gift Card was not received

    Please check all spam filters and junk boxes, and otherwise search the email account thoroughly.

    Here are some links that can help:

    Yahoo

    Gmail

    Hotmail

    If the email is still not located, please call Customer Care for assistance at 1-844-357-2424.

    E-Gift Card details
    • E-gift cards are available online in to be purchased in any amount over $10. In store, gift cards can be purchased in any amount over $10.
    • Zumiez Gift Cards are not redeemable for cash, except where required by law. Balances of $10 or less can be cashed out at a Zumiez retail store upon request.
    • Please treat gift cards like cash. We are unable to replace gift cards that are lost, stolen or damaged.
    • E-gift cards are generally received via email within hours, please allow up to 24 hours for payment verification.
    • Gift cards are eligible for use in the country where they are purchased. i.e., Cards purchased in Canada may only be used in Zumiez Canada stores, and cards purchased on online or in a U.S. store may only be used in the U.S. or online.