HOLIDAY 2022 INFO

Get it EARLY by SHOPPING NOW. We’d love to get you hooked up with everything on your list. We have many ways to shop so you can have it your way!

When available, choosing "Holiday Shipping" in checkout will automatically expedite your shipping method to ensure delivery by 12/24.

Though orders CAN ship out very quickly, please allow 1-3 business days for order processing before shipment. Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.

This time of year, we work incredibly hard to get everything out on time, however there are sometimes events out of our control (weather issues, mechanical failure in planes, trains, and trucks, etc.) that delay arrival. Also remember that Zumiez is not responsible for lost or stolen packages, once confirmed delivered.

Once you’ve picked out all the rad stuff you want and put it in your cart, review the shipping options carefully to understand when we can guarantee your order to arrive.

You can track your order directly from the shipping confirmation email or visit our Order Tracking page. Please remember it can take 24-48 hours for tracking information to appear from the carrier. Also ensure to take Holidays and weekends into consideration when checking for tracking.

You are never charged for an order until it actually ships. What you may be seeing on your account is an authorization hold (pending charge). The amount of this hold with drop off within a few days, depending on your financial institution’s policies. You will not see a credit on your account, only the authorization disappearing.

Essentially it will be as if you never bought the item at all.

It’s fairly common for a package delivered by some carriers to be marked delivered 1-2 business days before it actually arrives. Remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, you can contact Customer Care, but be advised Zumiez is not responsible for lost or stolen packages, once they are confirmed delivered.

Holiday purchases made between October 31, 2022 and December 24, 2022 may be returned or exchanged up until January 31, 2023.
Click here to learn more about exchanges and returns at Zumiez.

Zumiez.ca orders are fulfilled from multiple locations, to get your stuff to you as fast as possible!

Each shipment will be charged separately, so you may see multiple smaller charges adding up to the total of your original order. You will receive a shipment confirmation email for each shipment.

Phone: Call
1-844-357-2424

Email: [email protected]

Return deadline for Holiday purchases: January 31, 2023

Visiting your local store is the FAST and FREE way to process your return or exchange. We have extended our return policy for the holiday season. Any holiday purchase made between October 31, 2022 and December 24, 2022 may be returned or exchanged up until January 31, 2023.

Return deadline for Holiday purchases:January 31, 2023

Make sure to sign up for The Zumiez Stash with a valid phone number when purchasing. If you're signed up, we hold on to all your receipts digitally, so there's no worries about finding them after the Holiday season.

All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).

If purchased AFTER January 1, 2023:

After 30 Days from date of purchase::

• Gift card credit for the full purchase price on the receipt.

All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.

After 90 Days from date of purchase:

• Gift card credit for current retail or lowest promotional price.

No Receipt:

• Any returns without a receipt or proof of purchase may be refused, or a gift certificate can be issued for current retail or lowest promotional price.

NO RETURNS OR EXCHANGES ON CLEARANCE ITEMS (Items with price ending in 0.97 or 0.98):

• All sales are final on clearance items and they are not eligible for return or exchange.

Ways to Receive Your Refund:

• All refunds are processed to the original form of payment. Check below for specific circumstances:

• ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
• CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
• PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
• GIFT CARD refunds greater than $10 can only be refunded by gift card.
• IN STORE PURCHASES mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.