HOLIDAY 2020 INFO

GIFT IT THERE IN TIME. All signs point to hectic holiday shipping this year, and we don’t want you to miss out on getting your stuff in time. Get it EARLY by SHOPPING NOW. You can even buy online and head to the store to pick it up. We’d love to see you and get you hooked up with everything on your list.
  • 2020 Holiday Shipping Deadlines

    Business days run Monday - Friday and do not include holidays or weekends.

    DEC

    1

    Last Day for international shipping, YUKON, NORTHWEST TERRITORIES AND NUNAVUT

    DEC

    10

    Last Day for Free Economy Shipping (5-11 business days)

    DEC

    19

    Last day for Express Shipping (2-5 business days)

    DEC

    21

    Last Day for next day shipping (Order by noon local time)

    DEC

    23

    Last Day to Buy Online and Pick up in store

    DEC

    24

    Last day to shop in store

    DEC

    25

    We have your back! Send an E-Gift Card by 10am local time

  • All signs point to hectic holiday shipping this year, and we don’t want you to miss out on getting your stuff exchanged or returned in time. To get your return processed quickly, visit your local store! We have extended our return policy so you can exchange or return any holiday purchase made between October 31, 2020 and December 24, 2020 any time prior to January 31, 2021 or up to 30 days after your local store reopens.

    Still want to ship it back to us? Due to COVID-19 and carrier delays, it may take us a bit longer to process returns that are shipped back to us. Thank you for your patience!

    To see if your store has reopened, click here.

    Check out our Return Policy for more details.

    OR

    Mail Your Items Back to Us

    Looking for a product exchange? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through Zumiez.ca and let us worry about the exchange afterwards!

    After ordering your new item, follow the steps below and we will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.

    Step 1: Pack up your undesired items

    Any unmarked box will do - you can even use the package your items originally came in!

    Step 2: Fill out the exchanges and returns form

    Please choose the form for your closest return center. Make sure to include the completed form within your box!

    Western Canada form Central Canada form Eastern Canada form

    Step 3: Purchase postage and mail your items

    Use the mailing label from the bottom of the returns/exchanges form to send your box to your closest return center. If you'd rather write the mailing adress yourself, here are the adresses of the 3 return centers:

    Western Canada
    Zumiez at Coquitlam Centre
    ATTN: Returns
    2929 Barnet Highway STE 21232
    Coquitlam, BC, CA V3B 5R5

    Central Canada
    Zumiez at West Edmonton Mall
    ATTN: Returns
    8882-170th St. STE 1163
    Edmonton, AB, CA T5T 4M2

    Eastern Canada
    Zumiez at Vaughan Mills
    ATTN: Returns
    1 Bass Pro Mills Drive STE 431A
    Vaughan, ON, CA L4K 5W4

    Step 4: Check your email for confirmation that your return has been processed

    Zumiez will process your return and email you when it's complete.

    Questions? The Zumiez Customer Care Team is here to help.

  • How do I ensure my order arrives on time for gift giving?

    All signs point to hectic holiday shipping this year, and we don’t want you to miss out on getting your stuff in time. Get it EARLY by SHOPPING NOW. Grab those items now by buying here online and then heading to your store to pick it up. We’d love to see you and get you hooked up with everything on your list. However, we always have many ways to shop so you can have it your way!

    Free, Economy, and Standard shipping types are not guaranteed by our shipping carriers so if you have very important items you may want to consider Express shipping to ensure delivery.

    When available, choosing "Holiday Shipping" in checkout will automatically expedite your shipping method to ensure delivery by 12/24.

    Please allow 1-3 business days for order processing before shipment. Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Northern Territories and Remote Locations can take up to 30 days. Expedited shipping can take longer when shipping to Northern Territories and Remote Locations. Add 1-5 Business days to the end of the day range.

    This time of year we work incredibly hard to get everything out on time, however there are sometimes events out of our control (weather issues, shipping capacity overload, mechanical failure in planes, trains, and trucks, etc.) that delay arrival. Customer Care will always do their very best to help in these situations.

    How do I choose the right ship type?
    • I love visiting my local Zumiez store: Choose Pick Up in Store
    • I need it tomorrow: Choose Next Day delivery
    • I need it in 2-5 days: Choose Express
    • I need it within 5-15 days: Choose Economy
    • I am not in a hurry to receive my order: Choose Economy or Free Shipping when available
    • I live in a rural part of the country: Expect delivery at the later end of the range provided
    • I don’t want my package to be delivered to my house: Choose Pick Up in Store
    When will my order ship?

    Please allow 1-3 business days for order processing before shipment. Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Northern Territories and Remote Locations can take up to 30 days. Expedited shipping can take longer when shipping to Northern Territories and Remote Locations. Add 1-5 Business days to the end of the day range.

    All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

    If we are unable to ship your order for any reason, we will notify you as soon as we are aware.

    When will my order arrive?

    Free / Economy
    5-15 Business Days
    Express
    2-5 Business Days
    Next Day
    1-3 Business Days

    Transit time is always measured in business days, and does not include the day of shipment. On the day we ship your order, it will leave our facility in the evening to be sorted by the carrier, and transit time will start the next business day.

    Where transit time is quoted as a range, time depends on the delivery locations distance from the location it is shipped from. Your tracking link should be updated with an estimated delivery date 24-48 hours after you receive notification of shipment.

    For Northern Territories and Remote Locations: Add 1-5 business days to end of day range. Transit days listed for all shipping options are not guaranteed to Northern Territories and remote locations.

    My tracking information says my package was delivered, but I don’t have it. What do I do?

    Sometimes packages can be marked delivered 1-2 business days before it actually arrives at its location. Also, remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, please contact Customer Care at 1-844-357-2424 and we will be happy to help!

    I bought the wrong thing! How do I exchange it?

    You can exchange Zumiez purchases at any Zumiez store, quickly and easily. Click HERE for a list of store locations.

    If you don’t have a store nearby, we suggest you use our Express Exchange option – order the correct item now, and send the incorrect item back for a refund. Click HERE for more information about Exchanges.

    How long do I have to return my holiday purchases?

    Holiday purchases made between October 31, 2020 through December 24, 2020 may be returned any time prior to January 31, 2021.
    Click here to learn more about exchanges and returns at Zumiez.

    Will my order be shipped in one package?

    Zumiez.ca orders are fulfilled from multiple locations in order to get your order to you as fast as possible, so your order may be shipped in multiple packages at no additional cost to you. Each shipment will be charged separately so you may see multiple smaller charges adding up to the total of your original order. You will receive a shipment confirmation email for each shipment.

    How do I track my order?

    You can track your order directly from the shipping confirmation email, or visit our Order Tracking page. Please remember it can take 24-48 hours for tracking information to appear from the carrier.

    How and when can I reach Zumiez Customer Care during the holidays?

    Phone: Call
    1-844-357-2424

    Email: [email protected]

    Holiday Customer Service Hours:
    Mon-Fri 6am-9pm PST
    Sat-Sun 7am-4pm PST

    *These hours are in effect from 11/27/20 - 12/23/20

    Christmas Eve 12/24: 6am-12pm PST
    New Years Eve 12/31: 6am-2pm PST

    Closed:
    Christmas Day
    New Year's Day

    Return date for Holiday purchases: January 31, 2021

    Zumiez Return Policy

    To get your return processed quickly, visit your local store! We have extended our return policy so you can exchange or return any holiday purchase made between October 31, 2020 and December 24, 2020 any time prior to January 31, 2021 or up to 30 days after your local store reopens.

    Still want to ship it back to us? Due to COVID-19 and carrier delays, it may take us a bit longer to process returns that are shipped back to us. Thank you for your patience!

    • All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
    • All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
    • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
    • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
    • Refer to manufacturer warranty for all defective merchandise.
    • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
    • Gift card refunds greater than $10 can only be refunded by gift card.