Visiting your local store is the FAST and FREE way to process your return or exchange. We have extended our return policy for the holiday season. Any holiday purchase made between October 31, 2022 and December 24, 2022 may be returned or exchanged up until January 31, 2023.
Return deadline for Holiday purchases:January 31, 2023
Make sure to sign up for The Zumiez Stash with a valid phone number when purchasing. If you're signed up, we hold on to all your receipts digitally, so there's no worries about finding them after the Holiday season.
All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).
If purchased AFTER January 1, 2023:
- Gift card credit for the full purchase price on the receipt.
All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
- Gift card credit for current retail or lowest promotional price.
- Any returns without a receipt or proof of purchase may be refused, or a gift certificate can be issued for current retail or lowest promotional price.
- All sales are final on clearance items and they are not eligible for return or exchange.
- All refunds are processed to the original form of payment. Check below for specific circumstances:
- ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
- CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
- PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
- GIFT CARD refunds greater than $10 can only be refunded by gift card.
- IN STORE PURCHASES mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.