HOLIDAY 2022 INFO

  • 2022 Holiday Shipping Deadlines

    Business days run Monday - Friday and do not include holidays or weekends.
    Upgraded shipping available everywhere until noon 12/22 to get your order by 12/24

    DEC

    13

    LAST DAY FOR INTERNATIONAL ORDERS (ORDER BY 1PM LOCAL TIME)

    DEC

    14

    LAST DAY FOR FREE SHIPPING TO NORTHERN TERRITORIES (NU, YT, NT, PE, NL) (ORDER BY 1PM LOCAL TIME)

    DEC

    19

    LAST DAY FOR FREE SHIPPING TO PO BOXES (ORDER BY 1PM LOCAL TIME)

    DEC

    21

    LAST DAY FOR EXPRESS SHIPPING (ORDER BY 1PM LOCAL TIME)

    DEC

    22

    LAST DAY FOR NEXT DAY SHIPPING (ORDER BY 11:59PM LOCAL TIME)

    DEC

    23

    LAST DAY TO BUY ONLINE & PICK UP IN STORE

    DEC

    24

    LAST DAY FOR IN-STORE SHOPPING

    DEC

    25

    IT'S NOT TOO LATE! SEND AN E-GIFT CARD BY NOON LOCAL TIME

  • Visiting your local store is the FAST and FREE way to process your return or exchange. We have extended our return policy for the holiday season.

    Any holiday purchase made between October 31, 2022 and December 24, 2022 may be returned or exchanged up until January 31, 2023.

    Still want to ship it back to us? Due to delays, it may take us a bit longer to process returns that are shipped back to us. Thank you for your patience!

    Make sure to sign up for The Zumiez Stash with a valid phone number when purchasing. If you're signed up, we hold on to all your receipts digitally, so there's no worries about finding them after the Holiday season.

    Check out our Return Policy for more details.

    OR

    Mail Your Items Back to Us

    Looking for a product exchange? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through Zumiez.ca and let us worry about the exchange afterwards!

    After ordering your new item, follow the steps below and we will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.

    Step 1: Pack up your undesired items

    Any unmarked box will do - you can even use the package your items originally came in!

    Step 2: Fill out the exchanges and returns form

    Please choose the form for your closest return center. Make sure to include the completed form within your box!

    Western Canada form Central Canada form Eastern Canada form

    Step 3: Purchase postage and mail your items

    Use the mailing label from the bottom of the returns/exchanges form to send your box to your closest return center. If you'd rather write the mailing adress yourself, here are the adresses of the 3 return centers:

    Western Canada
    Zumiez at Coquitlam Centre
    ATTN: Returns
    2929 Barnet Highway STE 21232
    Coquitlam, BC, CA V3B 5R5

    Central Canada
    Zumiez at West Edmonton Mall
    ATTN: Returns
    8882-170th St. STE 1163
    Edmonton, AB, CA T5T 4M2

    Eastern Canada
    Zumiez at Vaughan Mills
    ATTN: Returns
    1 Bass Pro Mills Drive STE 431A
    Vaughan, ON, CA L4K 5W4

    Step 4: Check your email for confirmation that your return has been processed

    Zumiez will process your return and email you when it's complete.

    Questions? The Zumiez Customer Care Team is here to help.

  • How do I ensure my order arrives on time?

    Get it EARLY by SHOPPING NOW. We’d love to get you hooked up with everything on your list. We have many ways to shop so you can have it your way!

    When available, choosing "Holiday Shipping" in checkout will automatically expedite your shipping method to ensure delivery by 12/24.

    Though orders CAN ship out very quickly, please allow 1-3 business days for order processing before shipment. Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.

    This time of year, we work incredibly hard to get everything out on time, however there are sometimes events out of our control (weather issues, mechanical failure in planes, trains, and trucks, etc.) that delay arrival. Also remember that Zumiez is not responsible for lost or stolen packages, once confirmed delivered.

    How do I choose the right ship type?

    Once you’ve picked out all the rad stuff you want and put it in your cart, review the shipping options carefully to understand when we can guarantee your order to arrive.

    How do I track my order?

    You can track your order directly from the shipping confirmation email or visit our Order Tracking page. Please remember it can take 24-48 hours for tracking information to appear from the carrier. Also ensure to take Holidays and weekends into consideration when checking for tracking.

    My order was cancelled because the product was out of stock. When will I get my refund?

    You are never charged for an order until it actually ships. What you may be seeing on your account is an authorization hold (pending charge). The amount of this hold with drop off within a few days, depending on your financial institution’s policies. You will not see a credit on your account, only the authorization disappearing.

    Essentially it will be as if you never bought the item at all.

    My tracking information says my package was delivered, but I don’t have it. What do I do?

    It’s fairly common for a package delivered by some carriers to be marked delivered 1-2 business days before it actually arrives. Remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, you can contact Customer Care, but be advised Zumiez is not responsible for lost or stolen packages, once they are confirmed delivered.

    How long do I have to return my holiday purchases?

    Holiday purchases made between October 31, 2022 and December 24, 2022 may be returned or exchanged up until January 31, 2023.
    Click here to learn more about exchanges and returns at Zumiez.

    Why is my order being split into multiple packages?

    Zumiez.ca orders are fulfilled from multiple locations, to get your stuff to you as fast as possible!

    Each shipment will be charged separately, so you may see multiple smaller charges adding up to the total of your original order. You will receive a shipment confirmation email for each shipment.

    Contact Customer Care

    Phone: Call
    1-844-357-2424

    Email: [email protected]

    Holiday Customer Service Hours:
    Mon-Fri 6am-8pm PST
    Sat-Sun 8am-4pm PST
    Closed:
    Thanksgiving
    Christmas Day
    New Year's Day

    Return deadline for Holiday purchases: January 31, 2023

    Zumiez Return Policy

    Visiting your local store is the FAST and FREE way to process your return or exchange. We have extended our return policy for the holiday season. Any holiday purchase made between October 31, 2022 and December 24, 2022 may be returned or exchanged up until January 31, 2023.

    Return deadline for Holiday purchases:January 31, 2023

    Make sure to sign up for The Zumiez Stash with a valid phone number when purchasing. If you're signed up, we hold on to all your receipts digitally, so there's no worries about finding them after the Holiday season.

    All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).

    If purchased AFTER January 1, 2023:

    After 30 Days from date of purchase::

    • Gift card credit for the full purchase price on the receipt.

    All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.


    After 90 Days from date of purchase:

    • Gift card credit for current retail or lowest promotional price.

    No Receipt:

    • Any returns without a receipt or proof of purchase may be refused, or a gift certificate can be issued for current retail or lowest promotional price.

    NO RETURNS OR EXCHANGES ON CLEARANCE ITEMS (Items with price ending in 0.97 or 0.98):

    • All sales are final on clearance items and they are not eligible for return or exchange.

    Ways to Receive Your Refund:

    • All refunds are processed to the original form of payment. Check below for specific circumstances:
    • ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
    • CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
    • GIFT CARD refunds greater than $10 can only be refunded by gift card.
    • IN STORE PURCHASES mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.