Frequently Asked Questions

  • When will my order ship?

    Orders can be processed very quickly, but please allow 1-3 business days for order processing before shipment. Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.

    All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

    If we are unable to ship your order for any reason, we will notify you as soon as we are aware.

    How long will it take to be delivered?

    Free/Economy: 4-8 business days

    Standard: 3 business days or less

    Express: 2-3 business days

    How do I track my order?

    To track your order or check order status, visit our Order Tracking page and enter your order number.

    For each shipment that goes out we send an email with the shipment details and tracking information.

    Why is there no tracking information for my order?

    Order tracking information may not be available to view immediately after you receive your shipping information via email.

    Some free shipping options do not offer live tracking, but will provide a date window, instead of an exact date of delivery. If you do not receive your package and are past that delivery window (in business days: does not include Saturday and Sunday), please contact Customer Care

    Please remember to consider Holidays and weekends when looking for updates to tracking information.

    Can I make changes to or cancel my order?

    The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

    Please call us during business hours at 1-844-357-2424. You may also email [email protected], including:

    • Your order number
    • Details of the change, like new address or the items you want to change
    • Type “Order Change” or “Order Cancel” in the subject line.
    How do I exchange or return an item?

    The fastest way to get your return processed is to visit your local store. To find your local store,click here.

    If you'd like to mail your item back to us, visit our Exchanges and Returnspage.

    • All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
    • All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
    • Refer to manufacturer warranty for all defective merchandise.
    • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
    • Gift card refunds greater than $10 can only be refunded by gift card.
    Why are there multiple charges on my account?

    Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.

    When you first place your order with Zumiez.com you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order. When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.

    If we ship your order from multiple locations, we will send a separate message to your bank to collect on each of those shipments separately, to make sure we only collect funds on items we have actually shipped to you. The total of all the individual transactions will not exceed the amount of the original authorization.

    Each bank has a slightly different way of processing these transactions and presenting them to their customers. Please allow 3-5 days for the transactions to process through completely.

    Why did my order ship in multiple packages?

    Zumiez ships from locations all over the U.S., so your order may be shipped in separate packages.

    Please note that each shipment will have an email confirmation as well as a separate charge to your account. The total of all the charges should never exceed that of the original purchase amount.

    My tracking information says my package was delivered, but I don't have it. What do I do?

    It’s fairly common for a package delivered by some carriers to be marked delivered 1-2 business days before it actually arrives at its location. Also, remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, please contact Customer Care at 1-844-357-2424. We are happy to look into the issue.

    Zumiez Return Policy

    All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).


      AFTER 30 DAYS:
    • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.

      AFTER 90 DAYS:
    • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.

      No Receipt:
    • Any returns without a receipt or proof of purchase may be refused or a gift certificate can be issued for current retail or lowest promotional price.

      NO RETURNS OR EXCHANGES ON CLEARANCE ITEMS:
    • Clearance items may be customer returns, discontinued inventory, not include original packaging or not be in its originally manufactured condition including being shop worn or have minor blemishes, stains, or small holes. In some instances, these items are repackaged by Zumiez. In all instances, all sales are final on clearance items and are not eligible for return or exchange.
  • What do I do if there is an error in my order?

    If you find an error in your order after it’s been delivered, please contact Customer Care at [email protected] or 1-844-357-2424. We will do our best to quickly resolve whatever is wrong.

  • What shipping carrier does Zumiez use?

    Zumiez ships most packages via UPS, FedEx and USPS within the US and we ship via DHL and UPS internationally. These carriers can change at any time.

    If you are unable to receive delivery from either one of these carriers, please see "How do I choose the best shipping method?" above for more information.

    If I choose expedited shipping, when will my order arrive?
    Order
    (before 1pm)
    Sunday Monday Tuesday Wednesday Thursday Friday Saturday
    Express
    2-3 Business Days
    Wednesday/Thursday Wednesday/Thursday Thursday/Friday Friday/Monday Monday/Tuesday Tuesday/Wednesday Wednesday/Thursday
    Next Day
    1 Business Day
    Tuesday Tuesday Wednesday Thursday Friday Monday Tuesday

    Please note that all orders are subject to verification and inventory availability. Orders chosen for verification by our fraud prevention team or orders delayed because of low inventory may not be delivered on time. We work hard to prioritize expedited orders and will always do our best to get them out the same day.