Order tracking information may not be available to view for one business day after you receive your shipping confirmation. As soon as the carrier scans your package into their system you should be able to view your package as it heads toward you.
If you do not see tracking information after a full business day has passed, please contact Customer Care.
If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out. We can only do this in the first minutes after the order is placed, so the ability to make changes is not guaranteed.
Please call us during business hours at (844) 357-2424. You may also email [email protected], including:
Your order number
Details of the change, like new address or the items you want to change
Type “Order Change” or “Order Cancel” in the subject line.
Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.
When you first place your order with Zumiez.ca you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order. When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.
If we ship your order from multiple locations, we will send a separate message to your bank to collect on each of those shipments separately, to make sure we only collect funds on items we have actually shipped to you. The total of all the individual transactions will not exceed the amount of the original authorization.
Each bank has a slightly different way of processing these transactions and presenting them to their customers. Please allow 3-5 days for the transactions to process through completely.
If your order is placed before 12pm (your local time) it generally ships the same business day, and tracking should be active by the following business day.
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you are soon as we are aware.
For Northern Territories and Remote Locations:
Add 1-5 business days to end of day range.
Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Northern Territories and remote areas can take up to 15 days. Transit days listed for Standard, Express and Next Day shipping options are not guaranteed to Northern Territories and remote locations.
The fastest and easiest way to return or exchange is to bring the item and your purchase invoice into your local Zumiez store. Find your local store here.
If there isn’t a store near you, follow the instructions below to exchange your item at our warehouse.
To ensure you are able to get the item you want before it sells out, follow these steps to process an exchange:
Order the new item on Zumiez.ca.
Send the item you wish to exchange to the address below, with the original invoice.
Include your new order number for the replacement item.
We will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase.
If you prefer to ship your item for exchange, be aware product sells out fast and exact replacements are not always possible. Pack your exchange item and original invoice with clear instructions on the desired item and ship to the address below. Please complete the exchange as soon as possible for the best chance to receive the item you request.
1346 Railroad Street
Corona, CA 92882-1840
Make sure to retain tracking information for any package shipped to Zumiez.