Account Help

  • Forgot Your Password
    Need to reset your password?

    Click the “forgot password” option on the login page, and follow the instructions to reset.

    Still having trouble? Call 1-844-357-2424 or email [email protected].

  • Why do I want an account with Zumiez.ca?

    Creating an account with Zumiez.ca is an easy way to store your information so that the checkout process is quick and easy. You will have the ability to review your Order Status, Order History, Edit your Profile, access to an Address Book, and maintain a Wish list 24 hours a day.

    Create an Account

  • How do I edit my personal information?

    If you would like to view or edit information with your Zumiez.ca account, such as name, email address, phone number, etc, first sign into your account with your username and password. Once you have signed in you can edit your profile by selecting <Account Dashboard> located in "My Account".

  • How do I manage my addresses?

    Your address book includes the billing and shipping addresses you have on file with your Zumiez.ca account. If you would like to view or edit this information, log into your account with your username and password. Once you have signed in select <Address Book> located in "My Account".

  • How do I view my order history?

    Order history includes the status of recent and previous orders, if you would like to view your order history, first sign into your Zumiez.ca account with your user name and password. Then select <My Orders>, located in "My Account".

  • How do I find out about special events and promotions with Zumiez?

    Be the first to know. Subscribe to Zumiez emails specifically for products available in Canada or at a Canadian Zumiez store location near you. New products, specials events, news, promotions, and more delivered to your inbox.
    Subscribe now.

  • How do I share items I like with friends and family?

    You can email individual items or even bags full of product to anyone you want! Want to show your BFF the great hoodie you found? Need to give Grandma a birthday shopping list? Anywhere you see the link "Email a Friend" you can email the information to whomever you like!