Shipping


 
What shipping carrier does Zumiez use for international orders?
 

International Packages are shipped using USPS Priority Mail or UPS International shipping types, chosen by Zumiez.com. The recipient is responsible for all customs fees, taxes, and brokerage charges, which will vary according to the package shipped and the carrier used. Refused packages will be considered abandoned and will not be eligible for a refund.

 
What are the policies for shipping to Canada?
 

  • All orders are subject to verification and product availability prior to processing and shipping, which may slow the shipping of the order.
  • We are required to complete a customs declaration with the purchase price of the item(s) purchased
  • Zumiez cannot legally declare your order as a gift.
  • Our available shipping methods are UPS and USPS, method is chosen by Zumiez.
  • All prices are in US dollars.
  • Selected product is not available to ship outside of the United States. Items we cannot ship internationally are Burton (Hardgoods), Anon, RED Helmets, Volcom, all Oakley Goggles and Oakley Sunglasses, all snowboards, boots and bindings except for Aperture and Alibi, Nixon Watches and Headphones, as well as oversized items like skate rails (Mojo and Element products). Orders of these products will be canceled in our system.
  • We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
  • If there are any discrepancies on an order, we will notify the customer. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled. Please make sure to provide a good contact phone number and email address.
  •  
    International Shipping Disclaimer
     

    International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. There may also be brokerage fees assessed depending on the order and carrier. Your order confirmation details only the amount collected by Zumiez.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

    At this time we do not offer Ship to Store service to Canada. Additionally, Zumiez.com orders must be returned to Zumiez.com and may not be returned to any Zumiez Canada location.

    Any items ordered that we are unable to ship outside of the US will be canceled immediately.

     
    Can I ship my order to a Zumiez store in Canada?
     

    At this time we are unable to offer Ship to Store service in Canada.

     
    Will my shipment have a tracking number?
     

    Zumiez makes every effort to ship packages with complete tracking, however there are times this is not possible and it is not guaranteed. Occasionally orders are delayed in customs, and Zumiez is not able to guarantee international shipping timeframes for this reason. Time spent in International Customs is outside the control of both Zumiez and the shipping carriers.

     
    Can I get free shipping to Canada?
     

    At this time, any free shipping offers on Zumiez.com apply to U.S. orders only. There is not currently a way to get free shipping to Canada. Additionally, we are unable to ship orders to Canadian stores.