Payments & Delivery

  • Why are there multiple charges on my account?

    Your order may be shipped from multiple locations, and each shipment will be a separate charge to your account, only for the amount of that shipment.

    When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.

    When your order is shipped, we will process the actual charge to your account, also called a “settlement” or “funds capture”. If your order is shipped in multiple packages there will be a separate charge for each package. The total of all charges will not exceed the amount of the original transaction.

    Depending on how your bank processes and displays these transactions, it’s possible both the authorization hold and the actual charges will appear at the same time. Please allow 3-5 business days for your bank to process everything completely.

    What payment types does Zumiez accept?

    Zumiez accepts Visa, MasterCard, Discover, American Express, JCB, and PayPal. Additionally, you may choose to reserve your purchase online and visit your local store to pay in cash.

    When will my account be charged?

    Your account is not charged for your purchase until we ship your order.

    When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.

    When your order is shipped, we will process the actual charge to your account, also called a “settlement” or “funds capture”. If your order is shipped in multiple packages there will be a separate charge for each package. The total of all charges will not exceed the amount of the original transaction.

    How is a refund processed?

    A refund is processed differently than a charge to your account and may take 3-5 days to be posted by your bank after it is processed by our team.

    How refunds can be received:

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment you must bring your return to a Zumiez store.
    • Gift card refunds greater than $10 can only be refunded by gift card.
  • When will my order ship?

    Our shipping teams are wicked fast! If your order is placed before 12PM it is highly likely to be shipped the same business day, and tracking should be active by the following business day.

    • All orders are subject to inventory availability and order verification. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

    What shipping carrier does Zumiez use?

    Within Canada Zumiez ships most packages via Fed Ex, although we may change this at any time.

    Signatures upon Delivery

    Some packages may require signature upon delivery. This is sometimes at the request of Zumiez and sometimes a decision made by the carrier, and it is always made in order to protect the consumer from theft.

    What countries does Zumiez ship to?

    Zumiez.ca is currently only able to ship within Canada.