Customer Care


 
When I place an order with Zumiez.com, where is it coming from?
 

All orders placed with Zumiez.com are shipped from Edwardsville, KS, USA. This means that international shipping rates apply, as well as any customs fees and local taxes. Please see our Shipping page for more information.

 
Are there any products I cannot order from Zumiez.com?
 

Selected product is not available to ship outside of the United States. Items we cannot ship to Canada are Burton (Hardgoods), Anon, RED Helmets, all Oakley Goggles and Oakley Sunglasses, all snowboards, boots and bindings except for Aperture and Alibi, Nixon Watches and Headphones, as well as oversized items like skate rails (Mojo and Element products). Orders of these products will be canceled in our system.


 
Can I return purchases made at Zumiez.com or in U.S. Stores to Zumiez stores in Canada?
 

At this time, purchases made at Zumiez.com or U.S. Zumiez stores cannot be returned to Canadian Zumiez stores, and purchases made in Canadian Zumiez Stores cannot be returned in U.S. stores or to Zumiez.com.

To return a purchase made at Zumiez.com, please mail the items to the address below with the invoice and clear instructions on the return (would you like to exchange the item? Credit your credit card?).

Zumiez.com Customer Care
9911 B Woodend Rd.
Edwardsville, KS 66111
Attn: Returns and Exchanges

 
What about gift cards? Can I use them anywhere?
 

Zumiez gift cards purchase in the U.S. or on Zumiez.com can only be used in U.S. stores or on Zumiez.com. Gift cards purchased at stores in Canada can only be used in stores in Canada.